Shipping policy

Shipping Policy

Thank you for shopping with HAJIME. We work to get your training gear to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery

Estimated delivery times are:

Canada: 7–15 business days
United States: 7–15 business days
International: 10–25 business days

Delivery times are estimates and may vary depending on your location, carrier delays, customs, holidays, weather, or other circumstances outside our control.

Multiple Packages

Some HAJIME products may be shipped separately. If you order multiple items, they may arrive in more than one package and at different times. You will not be charged additional shipping fees because your order arrives separately.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Please allow some time for tracking information to update after your order has shipped.

Incorrect Shipping Addresses

Please double-check your shipping information before placing your order. HAJIME is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address, contact us as soon as possible. We will do our best to make changes before the order is processed, but changes cannot be guaranteed once an order has shipped.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us with your order number and relevant photos or tracking information so we can investigate and help resolve the issue.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.